Startup: Keeping.com
Founder / Founders : Vincent Cassar
Country : Switzerland
One Sentence Pitch: Turn Gmail into a helpdesk
Description : Keeping™ is the world's first helpdesk that works inside Gmail. Keeping™ is a Gmail extension that adds helpdesk functionalities to any Gmail or Google App email accounts.It allows you and your team to manage customers support more efficiently directly from your current mailbox
without having to use an external helpdesk.
This is how Keeping will help you:
- Let everyone in your team help customers
For excellent customer service, your entire team should be involved. Keeping™ lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get organised in a new section of your mailbox and are separated from your
regular emails.
- Spend less time answering supportemails
Automatically answer repetitive questions. There's no bigger drain on productivity than being forced to type the same replies over and over again. When a new support email comes in, Keeping™ automatically suggests possible responses based on previous answers. If no match is found, a new
response can be saved and the next time a similar question is received, Keeping™ will suggest it.
- Track how well your team assists customers
Keeping™ lets you measure important metrics so that you can improve how well you assist customers over time. See how many support inquiries you've received and how quickly you've
responded. Drill down by date and monitor your team's performance.
Product/Service Pitch Video :
Status : Private Beta (January2015)
Target Audience / Target Markets : B2B
Product /Service Pitch : We decided to develop Keeping™ out of frustration with existing helpdesks that were far too complex for most businesses.We instead invented a different approach to managing customer support that works directly inside Gmail. Vision / Scaling Plan/ Future Plan : To become
the leader in collaborative email
Website URL : www.keeping.com
